Installation and Commissioning
Dehumidifier installation and commissioning on-site guidance
1. Service tenet: customer service support system in the company's "strict material selection, precision manufacturing, high technology, excellent price, sincere service," the fifth word quality principle of "to ensure that customers receive the highest respect for the interests of" the purpose, in accordance with the ISO9001 service system established regulatory requirements.
2. Service period:
① free service period of 12 months, our company will not charge service fees for any reason, and promised to provide all the services promised and open to the public apart from the agreement of all standard services. In the proper use of the premise, the product design, manufacturing, material defects caused by quality problems, our commitment to 12 months to implement three (including repair, replace or return).
② In the free service period shall be paid beyond the period of service life of our company in the design of life by the company to provide maintenance services directly. To ensure continuity of services, some of our services on the appropriate fees, service charges only for spare parts costs, and ensure commitment to provide all the services of this Agreement and the Agreement in addition to all standard services open to the public.
3. Technical support:
① free technical advice and program design: to provide users with technical advice, selection services and site provided by the user within 24 hours using the parameters provided in the solution design.
② Training Services: training services can be provided free of charge several times, including the timely provision of the latest product information, product pricing and configuration information, at any time to provide you with the latest industry developments and future direction, site technical exchange seminars, use and maintenance techniques training and home visits on request free training at any time.
③ Installation Services: According to customer requirements for free on-site installation, commissioning, Division I send technical personnel to site installation, commissioning, acceptance.
4. Maintenance services:
① maintenance mode: We provide on-site maintenance directly by the company or customer for service, and several times during the warranty period provided free preventive maintenance to ensure equipment reliability.
② maintenance cycle: for home maintenance, should ensure to complete the repair within 1 day; for repair service: guaranteed repair within 5 days; for the mail service: should ensure to complete the repair within 3 days.
5. Assistance service mode and response criteria:
① Support Service: Our customers demand-side security engineers, maintenance, receiving a request, the first device fails to call the end-user support, such as phone support can not solve the problem, should start to provide nationwide on-site home services.
② response criteria: demand-side or client 7 days a week, 24 hours a day may request the supplier to provide services. I received a service request the Secretary shall, within 12 hours to the site maintenance services. The corresponding additional field service schedule can be further clarified:
Services from Time arrived at the scene
Within 100 km 5 hours
101-500 km 10 hours
501-1000 km 20 hours
1001-1500 km 30 hours
1501-2000 km 45 hours
2001 km above 50 hours
6. Maintenance services data and information provided:
I provide timely and regularly updated data and information service.
7. Customer Service:
Pre-sale services - mainly refers to the customer consultation, product selection, design, technical response and so on.
The sale of services - mainly refers to the installation, supervision of installation and commissioning.
After-sales service - including consulting, inspection, movement, inspection, testing, complaint handling, customer training, technical exchanges, etc.
8. Service Department Contact:
Phone: 0086-510-88909777
Fax: 0086-510-88830777
24-hour service Tel: 15949258111
E-mail: info@sorpist.com